Contact us

At GENOSAVE, we’re here to help you with anything you need — from product questions to order support, installation guidance, or general inquiries. Your comfort and satisfaction are our top priority.

📞 Get in Touch

Phone Support

Have questions or need immediate assistance?
Call us anytime during business hours.
📞 (505) 803-7284

Email Support

Prefer to reach us by email?
We respond quickly and are always happy to help.
📧 info@genosave.shop

📍 Our Business Address

GENOSAVE LLC
930 Baca St C
Santa Fe, NM 87505
United States

🛒 For Order & Shipping Questions

We offer FREE SHIPPING on all orders within the United States.
If you need help tracking your order or have issues with delivery, please reach out — we’re here to assist every step of the way.

💬 Customer Service Commitment

Our team is dedicated to providing:

Fast and friendly customer support
Clear and honest communication
Expert advice on fireplaces, firepits, gas logs, and chimneys
Hassle-free solutions for any issues

We aim to create a warm, reliable, and smooth experience — just like the products we offer.

🗓 Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
(You can still email us anytime and we’ll respond as soon as possible.)