Thank you for shopping at GENOSAVE.shop.
We strive to provide a smooth and reliable shipping experience from our store to your home.

1. Free Shipping

We are proud to offer FREE SHIPPING on all orders within the United States.
No minimum purchase required — simply order and enjoy fast, free delivery.

2. Processing Time

Orders are processed within 1–3 business days.
Once your order is processed and shipped, you will receive a confirmation email with your tracking information.

Processing times may vary during holidays or high-demand periods.

3. Shipping Time

Estimated delivery timeframe:

  • Standard Shipping: 5–10 business days
  • Remote or rural areas may take slightly longer

We work with trusted carriers to ensure safe and timely delivery.

4. Order Tracking

Once your order is shipped, you’ll receive an email containing:

  • Tracking number
  • Carrier information
  • Link to track your shipment in real time

If you do not receive tracking details, please check your spam folder or contact us.

5. Incorrect Address Policy

It is the customer’s responsibility to provide an accurate shipping address.
If a package is returned due to an incorrect or incomplete address:

  • The customer will be responsible for the reshipping cost.
  • Refunds are not guaranteed for orders lost due to an incorrect address.

Please double-check your information at checkout.

6. Lost or Delayed Orders

If your order appears delayed or lost:

  1. Start by checking the tracking number.
  2. Contact the carrier for the most updated information.
  3. If the issue remains unresolved, contact us and we will assist you.

We are committed to ensuring you receive your order safely.

7. Damaged Packages

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the product and packaging
  • Include your order number in the email

We will review the case and arrange a replacement or refund as needed.

8. International Shipping

At this time, we do not offer international shipping.
We currently ship within the United States only.

9. Contact Us

For questions about shipping, delivery, or tracking, feel free to reach out anytime:

GENOSAVE LLC
📍 930 Baca St C, Santa Fe, NM 87505, United States
📧 info@genosave.shop
📞 (505) 803-7284
🌐 https://genosave.shop